• Shipping

    We normally ship your order within 1-2 business days. Because tea is a priority, we offer the option of FedEx or USPS. Generally, shipments arrive in 2-3 days, and you will be sent a confirmation e-mail when your package is sent. You can track your package with the number provided in the confirmation e-mail.

  • Subscriptions

    How do I manage my Subscriptions?
    It is easy. Sign into your account, Click on Subscriptions, When you find the subscription you want to work with, Click on Order Details, then Actions. From there you will see a menu of options that give you complete control!

  • Shipping Charges

    Shipments within the United States: We offer free standard shipping when your subtotal is more than $50.00.

    Shipments outside the United States: After we receive your order, we will contact you via e-mail with estimated shipping charges.

  • Privacy Policy

    We do not sell or share any of your personal information. Any information you give us is used for tea-related purposes only. We also take precautions to protect your credit card information, so shopping online is as safe as can be.

  • Broken Items

    We make every effort to ensure safe arrival of your items. If something has arrived broken, please contact us within 48 hours at listening@theteasmith.com.

  • Returns

    If you change your mind about a product, please contact us within 7 days of receipt of your shipment at shopping@theteasmith.com so we can make arrangements to take it back. However, we cannot accept returns of food items, including tea.

  • Sales Tax

    If you're fortunate enough to live in Nebraska, you can expect to pay sales tax. In other states, any applicable taxes are the responsibility of the purchaser.